Refund policy

At Aarfa Creations, we want you to love every outfit you purchase from us. If for any reason you are not fully satisfied, our Return & Exchange Policy is here to help.

1. Eligibility for Returns & Exchanges

  • Returns or exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, unaltered, and in their original condition with all tags, packaging, and receipts intact.

  • Returns/exchanges will not be accepted for change of mind, dislike of design/color, or after the outfit has been worn, altered, or washed.

  • Custom-made, tailored, or altered outfits (such as bridal lehengas or personalized gowns) are not eligible for return or exchange.

  • Sale/discounted items are final sale and cannot be returned.

2. How to Request a Return/Exchange

  • Contact our customer support team within 7 days of receiving the product.

  • Provide your order number, reason for return, and images of the product (if defective/damaged).

  • Once approved, ship the product back to us at your own cost (unless the item was defective or wrong).

3. Exchange Process

  • Once we receive and inspect the returned item, we will approve the exchange.

  • Exchanges can be made for size, color, or another product of equal or higher value (difference to be paid by customer).

4. Refunds

  • We currently offer store credit or exchange only—no direct refunds.

  • In case of a defective or wrongly delivered product, a full refund will be processed back to your original payment method within 7–10 business days.

5. Shipping Costs

  • Customers are responsible for return shipping charges.

  • For defective, damaged, or incorrect items, Aarfa Creations will bear the return shipping cost.

6. In-Store Returns

  • Products purchased online can also be exchanged at our Delhi store, provided they meet the above conditions.